Favorite Adobe Fireworks Extensions

Now that Adobe Fireworks CS6 has been released, there is much interest in how to use it more effectively. Fireworks is a powerful tool, but it can be made even more powerful by adding extensions. I’ve been using Fireworks for more than twelve years, and here are some of my favorite extensions, the ones I…
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Quantifying the ROI of Designing for the Customer Experience

Estimating the value of design, particularly customer experience design, and the potential impact on conversion rates and revenue has always been difficult. It often requires making comparisons to past quarters or past years or simultaneously running different versions of the same site (e.g., traditional A|B testing), and it can be complicated by marketing campaigns and…
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