<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>IDUX &#187; Design Value</title>
	<atom:link href="http://www.idux.com/category/design-value/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.idux.com</link>
	<description>Information, Interaction, and Experience Design</description>
	<lastBuildDate>Wed, 17 Aug 2011 22:24:38 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.8.6</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>What Are Index and Alpha Transparency?</title>
		<link>http://www.idux.com/2011/02/27/what-are-index-and-alpha-transparency/</link>
		<comments>http://www.idux.com/2011/02/27/what-are-index-and-alpha-transparency/#comments</comments>
		<pubDate>Mon, 28 Feb 2011 03:04:33 +0000</pubDate>
		<dc:creator>Dave</dc:creator>
				<category><![CDATA[Design Value]]></category>
		<category><![CDATA[Fireworks]]></category>
		<category><![CDATA[graphics]]></category>
		<category><![CDATA[transparency]]></category>

		<guid isPermaLink="false">http://www.idux.com/?p=424</guid>
		<description><![CDATA[There is often confusion between index and alpha transparency. What are they? When do we use them? How do we create them?

Index Transparency
Index transparency is the simpler. A GIF file has two parts: a color table and the image pixel data. The color table is a list of the colors used in that image (an [...]]]></description>
			<content:encoded><![CDATA[<p>There is often confusion between index and alpha transparency. What are they? When do we use them? How do we create them?</p>
<p><span id="more-424"></span></p>
<h2>Index Transparency</h2>
<p>Index transparency is the simpler. A GIF file has two parts: a color table and the image pixel data. The color table is a list of the colors used in that image (an 8-bit GIF can have up to 2^8 = 256 colors in the color table, but a 4-bit GIF can have only 2^4 = 16 colors), and each color is assigned a number. The image pixel data are for the image itself, and each pixel is assigned a number that points to its color in the color table. For example, if color #10 in the color table is red (#FF0000), then any pixel in the image with the number 10 will be displayed as red. The colors in the color table will vary from GIF file to GIF file based on the image itself; color #10 will not always be red. The color table is the set of up to 256 colors necessary to render that image.</p>
<p>When we add index transparency, every color in the color table is given a transparency designation in addition to its color data  (i.e., RGB values):</p>
<ul>
<li>zero (o = False in Boolean algebra) means do not display this color, or</li>
<li>one (1 = True in Boolean Algebra) means display this color.</li>
</ul>
<p>There are no intermediate opacities; the color is either displayed or it is not. The end result is that a pixel with an index transparency color will not be displayed and whatever is in the background behind that pixel will show through. For example, if color #10 is red (#FF0000) and is designated as transparent (index transparency = 0), then any pixel that is color #10 will not be displayed and the background will show through.</p>
<p>There can be multiple transparent colors in index transparency, because every color in the color table has a designation of either opaque (1) or transparent (0). Most graphics programs assume that the canvas color (often white, but it could be any color) is the default transparent color, but you can specify any color (or any number of colors) as transparent or not.</p>
<p>This type of transparency is very common in GIF and PNG8 files and is easy to identify, because there is no fading, there are no partially transparent pixels, and the edges are often described as &#8220;hard&#8221; or &#8220;pixelated.&#8221;</p>
<p><a href="http://www.idux.com/wp-content/uploads/2011/02/index_transparency.png"><img class="aligncenter size-full wp-image-439" title="Color with index transparency" src="http://www.idux.com/wp-content/uploads/2011/02/index_transparency.png" alt="Color with index transparency" width="400" height="200" /></a></p>
<h2>Alpha Transparency</h2>
<p>Alpha transparency is more complex. Every color in a graphic has an alpha channel value to indicate how transparent it is (i.e., the degree of opacity.) When you see references to the RGBA color space, the color is defined by the (R)ed, (G)reen, and (B)lue channels, and the (A)lpha value defines the opacity for that color where:</p>
<ul>
<li>zero (0) = completely transparent  (there is 0% rendering of that pixel&#8217;s color &#8211; all of the background  &#8220;shows through&#8221;), and</li>
<li>one (1) = completely opaque (there is 100% rendering of  that pixel&#8217;s color &#8211; none of the background &#8220;shows through.&#8221;)</li>
</ul>
<p>Alpha  transparency is a way to support gradations of opacity on a continuum. Values between zero (0) and one (1) allow some of the background to &#8220;show  through&#8221; and &#8220;mix&#8221; with that color. Values closer to zero (0) show more  background, and values closer to one (1) show less background. A range of opacity makes it possible to create graphics that fade away or have smoother edges.</p>
<p><a href="http://www.idux.com/wp-content/uploads/2011/02/alpha_transparency.png"><img class="aligncenter size-full wp-image-440" title="Drop shadow with alpha transparency" src="http://www.idux.com/wp-content/uploads/2011/02/alpha_transparency.png" alt="Drop shadow with alpha transparency" width="400" height="200" /></a></p>
<h2>PNG32, PNG24, and Alpha Transparency</h2>
<p>In Adobe Fireworks, alpha transparency is most often used with the PNG32 format. In a PNG32 file, there are four bytes (8 bits per byte) for each color:  (R)ed, (G)reen, (B)lue, and (A)lpha, which adds up to 32 bits per color (24 bits for color and 8 bits for opacity via the alpha channel.) This means that alpha transparency  in a PNG32 file is one (1) byte (8 bits) and can have a value from 0 (0%) to  255 (100%). Each step in the opacity continuum for 8-bit alpha  transparency equals a 0.392% change in opacity; this is small enough  that our eyes see a relatively smooth change along that opacity continuum.</p>
<p>Note that Adobe Photoshop uses the name PNG24 for the same 32-bit file type, because it only counts  the three RGB color channels, but a Photoshop PNG24 <em>does</em> support alpha  transparency (and really should be called a PNG32, because each color has  four bytes, or 32 bits, of color and opacity data.) The PNG24 format in Fireworks includes <em>only</em> the three RGB color channels and does not support <em>any</em> transparency.</p>
<h2>PNG8, GIF, and Alpha Transparency</h2>
<p>You may also have seen references to <a title="PNG8 support for alpha transparency" href="http://bytesizecss.com/blog/post/alpha-png8-in-fireworks/" target="_blank">alpha transparency support in PNG8</a> files exported from Adobe Fireworks. For many years this has been a way to display alpha transparent images more cleanly in Internet Explorer 6, because Internet Explorer 6 does not support PNG32 with alpha transparency, but it treats a PNG8 file with alpha transparency like a GIF with index transparency. The result is not as smooth and aesthetically pleasing as true alpha transparency, but it also avoids the &#8220;grey box of doom&#8221; that Internet Explorer 6 would normally display for the PNG32 with alpha transparency file. Luckily, Internet Explorer is no longer a dominant browser, but there are enough people still using it that this PNG8 technique is still useful.</p>
<p>So, how does PNG8 support alpha transparency? It adds a four (4) bit alpha channel to the color table for the PNG8 file. This increases the file size slightly, and there are only 16 levels in the opacity continuum (2^4 = 16 levels, where 2^8 = 256 levels for PNG32 alpha transparency), so a gradual fade is more likely to look pixelated or exhibit banding.</p>
<p>If you look in the Optimize panel in Adobe Fireworks, you will notice that the GIF file format has three choices for transparency: None, Index, and Alpha. However, GIF files do not support alpha transparency, so the Index and Alpha options work exactly the same way. (I suppose that alpha transparency should not even be offered as an option for the GIF format, since GIF only supports index transparency.)</p>
<h2>Creating Images with Alpha Transparency</h2>
<p>The most obvious examples of alpha transparency are  glows and shadows: they seem to fade as they get farther from the  object, and when placed over a background pattern or image you can see  that more and more background &#8220;shows through&#8221; as the glow or shadow gets  lighter.</p>
<p><a href="http://www.idux.com/wp-content/uploads/2011/02/fade_background_visible1.png"><img class="aligncenter size-full wp-image-433" title="Background visible through fade" src="http://www.idux.com/wp-content/uploads/2011/02/fade_background_visible1.png" alt="Background visible through fade" width="400" height="200" /></a></p>
<p>You can also create an opacity continuum with alpha transparency by:</p>
<ul>
<li>Creating a gradient fill and setting the opacity at one end to 100% and  to 0% at the other, and you can even create bands of transparency by inserting multiple opacity points along the gradient:</li>
</ul>
<p><a href="http://www.idux.com/wp-content/uploads/2011/02/gradient_opacity.png"><img class="aligncenter size-full wp-image-438" title="Gradient with opacity nodes" src="http://www.idux.com/wp-content/uploads/2011/02/gradient_opacity.png" alt="Gradient with opacity nodes" width="400" height="340" /></a></p>
<ul>
<li>Applying a grayscale vector mask to an image:</li>
</ul>
<p><a href="http://www.idux.com/wp-content/uploads/2011/02/grayscale_mask1.png"><img class="aligncenter size-full wp-image-436" title="Image with grayscale mask" src="http://www.idux.com/wp-content/uploads/2011/02/grayscale_mask1.png" alt="Image with grayscale mask" width="400" height="200" /></a></p>
<p>Using a grayscale mask works by calculating the opacity of an image pixel  based on the amount of white in the mask pixel:</p>
<ul>
<li>If the mask pixel has 0%  white (i.e., it is black, #000000), then 0% of the image pixel is shown (i.e., the  image becomes completely transparent),</li>
<li>If the mask pixel has 100% white  (i.e., it is white, #FFFFFF), then 100% of the image pixel is shown (i.e., the image is  completely opaque),</li>
<li>The shades of grey between black and white produce  graduated opacity, and the image appears to fade from transparent to  opaque along a gradual continuum.</li>
</ul>
<h2>Filter: Convert to Alpha</h2>
<p>Finally, Adobe Fireworks provides the ability to take any image or object and calculate the alpha transparency based on the luminosity of each color by adding a filter (Filters &gt; Other &gt; Convert to Alpha.) The lighter the original color, the more transparent it becomes. The darker the original color, the less transparent it becomes. The end result is a grayscale image where lighter grays are more transparent than darker grays. This is useful if you want to create a mask to help isolate or extract a portion of an image or superimpose one image over another and have the two images appear to blend.</p>
<p><a href="http://www.idux.com/wp-content/uploads/2011/02/convert_to_alpha1.png"><img class="aligncenter size-full wp-image-444" title="Image with convert to alpha filter applied" src="http://www.idux.com/wp-content/uploads/2011/02/convert_to_alpha1.png" alt="Image with convert to alpha filter applied" width="400" height="620" /></a></p>
<h2>Photographs, JPEGs, and Transparency</h2>
<p>Most images with transparency are graphics like logos and icons. There is a reason we rarely see transparency with photographs: the  consolidation of colors in the color table for GIF and PNG8 files reduces the number of colors from many to a few.</p>
<p>When you have a photograph,  there is a wide range of colors &#8211; usually far more than the 256 limit imposed by an 8-bit image format &#8211; so when  you constrain the color palette of an image to 256 or fewer colors, the graphics program must calculate which colors are <em>near</em> one another and then assign them  all to the same color value. For example, anything that is &#8220;near white&#8221; will be  assigned to &#8220;white&#8221;, and when white is a transparent color, anything  &#8220;near white&#8221; in the original image will also become transparent. This is  simply the way that any 8-bit image format works &#8211; 8 bits only allow  for 256 colors, so all &#8220;near colors&#8221; are combined into a single color  value. All of the &#8220;near reds&#8221; become red, all &#8220;near blues&#8221; become blue,  etc. This makes it possible to represent the image relatively accurately  with far fewer colors.</p>
<p>This is also why 8-bit formats (GIF, PNG8) are  <em>not</em> good for photographs: there are simply too many colors in most  photographs to be accurately rendered with 256 or fewer colors. The JPEG  format allows for many more colors, but it does not support  transparency, and it is a lossy format (i.e., it uses compression  algorithms that compress the image data, therefore some original image  data are lost.)</p>
<p>For more information about alpha transparency and how it is calculated, read about <a title="Alpha Compositing" href="http://en.wikipedia.org/wiki/Alpha_compositing" target="_blank">Alpha Compositing on Wikipedia</a>.</p>

<div class="sociable">
<div class="sociable_tagline">
<strong>Share</strong>
</div>
<ul>
	<li class="sociablefirst"><a rel="nofollow"  target="_blank" href="http://www.printfriendly.com/print?url=http%3A%2F%2Fwww.idux.com%2F2011%2F02%2F27%2Fwhat-are-index-and-alpha-transparency%2F&amp;partner=sociable" title="Print"><img src="http://www.idux.com/wp-content/plugins/sociable/images/printfriendly.png" title="Print" alt="Print" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fwww.idux.com%2F2011%2F02%2F27%2Fwhat-are-index-and-alpha-transparency%2F&amp;title=What%20Are%20Index%20and%20Alpha%20Transparency%3F&amp;bodytext=There%20is%20often%20confusion%20between%20index%20and%20alpha%20transparency.%20What%20are%20they%3F%20When%20do%20we%20use%20them%3F%20How%20do%20we%20create%20them%3F%0D%0A%0D%0A%0D%0AIndex%20Transparency%0D%0AIndex%20transparency%20is%20the%20simpler.%20A%20GIF%20file%20has%20two%20parts%3A%20a%20color%20table%20and%20the%20image%20pixel%20data.%20Th" title="Digg"><img src="http://www.idux.com/wp-content/plugins/sociable/images/digg.png" title="Digg" alt="Digg" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://delicious.com/post?url=http%3A%2F%2Fwww.idux.com%2F2011%2F02%2F27%2Fwhat-are-index-and-alpha-transparency%2F&amp;title=What%20Are%20Index%20and%20Alpha%20Transparency%3F&amp;notes=There%20is%20often%20confusion%20between%20index%20and%20alpha%20transparency.%20What%20are%20they%3F%20When%20do%20we%20use%20them%3F%20How%20do%20we%20create%20them%3F%0D%0A%0D%0A%0D%0AIndex%20Transparency%0D%0AIndex%20transparency%20is%20the%20simpler.%20A%20GIF%20file%20has%20two%20parts%3A%20a%20color%20table%20and%20the%20image%20pixel%20data.%20Th" title="del.icio.us"><img src="http://www.idux.com/wp-content/plugins/sociable/images/delicious.png" title="del.icio.us" alt="del.icio.us" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.facebook.com/share.php?u=http%3A%2F%2Fwww.idux.com%2F2011%2F02%2F27%2Fwhat-are-index-and-alpha-transparency%2F&amp;t=What%20Are%20Index%20and%20Alpha%20Transparency%3F" title="Facebook"><img src="http://www.idux.com/wp-content/plugins/sociable/images/facebook.png" title="Facebook" alt="Facebook" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.google.com/bookmarks/mark?op=edit&amp;bkmk=http%3A%2F%2Fwww.idux.com%2F2011%2F02%2F27%2Fwhat-are-index-and-alpha-transparency%2F&amp;title=What%20Are%20Index%20and%20Alpha%20Transparency%3F&amp;annotation=There%20is%20often%20confusion%20between%20index%20and%20alpha%20transparency.%20What%20are%20they%3F%20When%20do%20we%20use%20them%3F%20How%20do%20we%20create%20them%3F%0D%0A%0D%0A%0D%0AIndex%20Transparency%0D%0AIndex%20transparency%20is%20the%20simpler.%20A%20GIF%20file%20has%20two%20parts%3A%20a%20color%20table%20and%20the%20image%20pixel%20data.%20Th" title="Google Bookmarks"><img src="http://www.idux.com/wp-content/plugins/sociable/images/googlebookmark.png" title="Google Bookmarks" alt="Google Bookmarks" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="mailto:?subject=What%20Are%20Index%20and%20Alpha%20Transparency%3F&amp;body=http%3A%2F%2Fwww.idux.com%2F2011%2F02%2F27%2Fwhat-are-index-and-alpha-transparency%2F" title="email"><img src="http://www.idux.com/wp-content/plugins/sociable/images/email_link.png" title="email" alt="email" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="https://favorites.live.com/quickadd.aspx?marklet=1&amp;url=http%3A%2F%2Fwww.idux.com%2F2011%2F02%2F27%2Fwhat-are-index-and-alpha-transparency%2F&amp;title=What%20Are%20Index%20and%20Alpha%20Transparency%3F" title="Live"><img src="http://www.idux.com/wp-content/plugins/sociable/images/live.png" title="Live" alt="Live" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.netvibes.com/share?title=What%20Are%20Index%20and%20Alpha%20Transparency%3F&amp;url=http%3A%2F%2Fwww.idux.com%2F2011%2F02%2F27%2Fwhat-are-index-and-alpha-transparency%2F" title="Netvibes"><img src="http://www.idux.com/wp-content/plugins/sociable/images/netvibes.png" title="Netvibes" alt="Netvibes" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://reddit.com/submit?url=http%3A%2F%2Fwww.idux.com%2F2011%2F02%2F27%2Fwhat-are-index-and-alpha-transparency%2F&amp;title=What%20Are%20Index%20and%20Alpha%20Transparency%3F" title="Reddit"><img src="http://www.idux.com/wp-content/plugins/sociable/images/reddit.png" title="Reddit" alt="Reddit" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.stumbleupon.com/submit?url=http%3A%2F%2Fwww.idux.com%2F2011%2F02%2F27%2Fwhat-are-index-and-alpha-transparency%2F&amp;title=What%20Are%20Index%20and%20Alpha%20Transparency%3F" title="StumbleUpon"><img src="http://www.idux.com/wp-content/plugins/sociable/images/stumbleupon.png" title="StumbleUpon" alt="StumbleUpon" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://twitter.com/home?status=What%20Are%20Index%20and%20Alpha%20Transparency%3F%20-%20http%3A%2F%2Fwww.idux.com%2F2011%2F02%2F27%2Fwhat-are-index-and-alpha-transparency%2F" title="Twitter"><img src="http://www.idux.com/wp-content/plugins/sociable/images/twitter.png" title="Twitter" alt="Twitter" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  href="javascript:AddToFavorites();" title="Add to favorites"><img src="http://www.idux.com/wp-content/plugins/sociable/images/addtofavorites.png" title="Add to favorites" alt="Add to favorites" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.designfloat.com/submit.php?url=http%3A%2F%2Fwww.idux.com%2F2011%2F02%2F27%2Fwhat-are-index-and-alpha-transparency%2F&amp;title=What%20Are%20Index%20and%20Alpha%20Transparency%3F" title="Design Float"><img src="http://www.idux.com/wp-content/plugins/sociable/images/designfloat.png" title="Design Float" alt="Design Float" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.linkedin.com/shareArticle?mini=true&amp;url=http%3A%2F%2Fwww.idux.com%2F2011%2F02%2F27%2Fwhat-are-index-and-alpha-transparency%2F&amp;title=What%20Are%20Index%20and%20Alpha%20Transparency%3F&amp;source=IDUX+Information%2C+Interaction%2C+and+Experience+Design&amp;summary=There%20is%20often%20confusion%20between%20index%20and%20alpha%20transparency.%20What%20are%20they%3F%20When%20do%20we%20use%20them%3F%20How%20do%20we%20create%20them%3F%0D%0A%0D%0A%0D%0AIndex%20Transparency%0D%0AIndex%20transparency%20is%20the%20simpler.%20A%20GIF%20file%20has%20two%20parts%3A%20a%20color%20table%20and%20the%20image%20pixel%20data.%20Th" title="LinkedIn"><img src="http://www.idux.com/wp-content/plugins/sociable/images/linkedin.png" title="LinkedIn" alt="LinkedIn" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.printfriendly.com/print?url=http%3A%2F%2Fwww.idux.com%2F2011%2F02%2F27%2Fwhat-are-index-and-alpha-transparency%2F&amp;partner=sociable" title="PDF"><img src="http://www.idux.com/wp-content/plugins/sociable/images/pdf.png" title="PDF" alt="PDF" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://twitter.com/home/?status=tip%20@Techmeme%20http%3A%2F%2Fwww.idux.com%2F2011%2F02%2F27%2Fwhat-are-index-and-alpha-transparency%2F%20What%20Are%20Index%20and%20Alpha%20Transparency%3F" title="Suggest to Techmeme via Twitter"><img src="http://www.idux.com/wp-content/plugins/sociable/images/techmeme.png" title="Suggest to Techmeme via Twitter" alt="Suggest to Techmeme via Twitter" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://technorati.com/faves?add=http%3A%2F%2Fwww.idux.com%2F2011%2F02%2F27%2Fwhat-are-index-and-alpha-transparency%2F" title="Technorati"><img src="http://www.idux.com/wp-content/plugins/sociable/images/technorati.png" title="Technorati" alt="Technorati" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.tumblr.com/share?v=3&amp;u=http%3A%2F%2Fwww.idux.com%2F2011%2F02%2F27%2Fwhat-are-index-and-alpha-transparency%2F&amp;t=What%20Are%20Index%20and%20Alpha%20Transparency%3F&amp;s=There%20is%20often%20confusion%20between%20index%20and%20alpha%20transparency.%20What%20are%20they%3F%20When%20do%20we%20use%20them%3F%20How%20do%20we%20create%20them%3F%0D%0A%0D%0A%0D%0AIndex%20Transparency%0D%0AIndex%20transparency%20is%20the%20simpler.%20A%20GIF%20file%20has%20two%20parts%3A%20a%20color%20table%20and%20the%20image%20pixel%20data.%20Th" title="Tumblr"><img src="http://www.idux.com/wp-content/plugins/sociable/images/tumblr.png" title="Tumblr" alt="Tumblr" class="sociable-hovers" /></a></li>
	<li class="sociablelast"><a rel="nofollow"  target="_blank" href="http://bookmarks.yahoo.com/toolbar/savebm?u=http%3A%2F%2Fwww.idux.com%2F2011%2F02%2F27%2Fwhat-are-index-and-alpha-transparency%2F&amp;t=What%20Are%20Index%20and%20Alpha%20Transparency%3F&opener=bm&amp;ei=UTF-8&amp;d=There%20is%20often%20confusion%20between%20index%20and%20alpha%20transparency.%20What%20are%20they%3F%20When%20do%20we%20use%20them%3F%20How%20do%20we%20create%20them%3F%0D%0A%0D%0A%0D%0AIndex%20Transparency%0D%0AIndex%20transparency%20is%20the%20simpler.%20A%20GIF%20file%20has%20two%20parts%3A%20a%20color%20table%20and%20the%20image%20pixel%20data.%20Th" title="Yahoo! Bookmarks"><img src="http://www.idux.com/wp-content/plugins/sociable/images/yahoomyweb.png" title="Yahoo! Bookmarks" alt="Yahoo! Bookmarks" class="sociable-hovers" /></a></li>
</ul>
</div>
]]></content:encoded>
			<wfw:commentRss>http://www.idux.com/2011/02/27/what-are-index-and-alpha-transparency/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>What Makes Them Click &#8211; Applying Psychology to Understand How People Think, Work, and Relate</title>
		<link>http://www.idux.com/2010/05/21/what-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate/</link>
		<comments>http://www.idux.com/2010/05/21/what-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate/#comments</comments>
		<pubDate>Fri, 21 May 2010 16:57:19 +0000</pubDate>
		<dc:creator>Dave</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Design Value]]></category>
		<category><![CDATA[Interaction Design]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[Psychology]]></category>

		<guid isPermaLink="false">http://www.idux.com/?p=176</guid>
		<description><![CDATA[What Makes Them Click &#8211; Applying Psychology to Understand How People Think, Work, and Relate
What Makes Them Click is a blog by Susan Weinschenk, Ph.D. for people who want to learn how to apply psychology to understand how people think, work, and relate. The blog focuses on applying the latest research in psychology to information, [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.whatmakesthemclick.net/">What Makes Them Click &#8211; Applying Psychology to Understand How People Think, Work, and Relate</a></p>
<p>What Makes Them Click is a blog by Susan Weinschenk, Ph.D. for people who want to learn how to apply psychology to understand how people think, work, and relate. The blog focuses on applying the latest research in psychology to information, interaction, and experience design.</p>
<p>In <a title="The Psychologists View of UX Design" href="http://www.uxmag.com/design/the-psychologists-view-of-ux-design">&#8220;The Psychologist’s View of UX Design&#8221;</a> she writes about applying psychological theories and research to design.</p>
<p>As an applied psychologist myself, it is good to see research and theory being used to improve design for digital experiences. Oh, and I also got my start in psychology at Penn State!</p>

<div class="sociable">
<div class="sociable_tagline">
<strong>Share</strong>
</div>
<ul>
	<li class="sociablefirst"><a rel="nofollow"  target="_blank" href="http://www.printfriendly.com/print?url=http%3A%2F%2Fwww.idux.com%2F2010%2F05%2F21%2Fwhat-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate%2F&amp;partner=sociable" title="Print"><img src="http://www.idux.com/wp-content/plugins/sociable/images/printfriendly.png" title="Print" alt="Print" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fwww.idux.com%2F2010%2F05%2F21%2Fwhat-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate%2F&amp;title=What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate&amp;bodytext=What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate%0D%0A%0D%0AWhat%20Makes%20Them%20Click%20is%20a%20blog%20by%20Susan%20Weinschenk%2C%20Ph.D.%20for%20people%20who%20want%20to%20learn%20how%20to%20apply%20psychology%20to%20understand%20how%20people%20think%2C%20work%2C%20and%20" title="Digg"><img src="http://www.idux.com/wp-content/plugins/sociable/images/digg.png" title="Digg" alt="Digg" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://delicious.com/post?url=http%3A%2F%2Fwww.idux.com%2F2010%2F05%2F21%2Fwhat-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate%2F&amp;title=What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate&amp;notes=What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate%0D%0A%0D%0AWhat%20Makes%20Them%20Click%20is%20a%20blog%20by%20Susan%20Weinschenk%2C%20Ph.D.%20for%20people%20who%20want%20to%20learn%20how%20to%20apply%20psychology%20to%20understand%20how%20people%20think%2C%20work%2C%20and%20" title="del.icio.us"><img src="http://www.idux.com/wp-content/plugins/sociable/images/delicious.png" title="del.icio.us" alt="del.icio.us" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.facebook.com/share.php?u=http%3A%2F%2Fwww.idux.com%2F2010%2F05%2F21%2Fwhat-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate%2F&amp;t=What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate" title="Facebook"><img src="http://www.idux.com/wp-content/plugins/sociable/images/facebook.png" title="Facebook" alt="Facebook" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.google.com/bookmarks/mark?op=edit&amp;bkmk=http%3A%2F%2Fwww.idux.com%2F2010%2F05%2F21%2Fwhat-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate%2F&amp;title=What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate&amp;annotation=What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate%0D%0A%0D%0AWhat%20Makes%20Them%20Click%20is%20a%20blog%20by%20Susan%20Weinschenk%2C%20Ph.D.%20for%20people%20who%20want%20to%20learn%20how%20to%20apply%20psychology%20to%20understand%20how%20people%20think%2C%20work%2C%20and%20" title="Google Bookmarks"><img src="http://www.idux.com/wp-content/plugins/sociable/images/googlebookmark.png" title="Google Bookmarks" alt="Google Bookmarks" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="mailto:?subject=What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate&amp;body=http%3A%2F%2Fwww.idux.com%2F2010%2F05%2F21%2Fwhat-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate%2F" title="email"><img src="http://www.idux.com/wp-content/plugins/sociable/images/email_link.png" title="email" alt="email" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="https://favorites.live.com/quickadd.aspx?marklet=1&amp;url=http%3A%2F%2Fwww.idux.com%2F2010%2F05%2F21%2Fwhat-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate%2F&amp;title=What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate" title="Live"><img src="http://www.idux.com/wp-content/plugins/sociable/images/live.png" title="Live" alt="Live" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.netvibes.com/share?title=What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate&amp;url=http%3A%2F%2Fwww.idux.com%2F2010%2F05%2F21%2Fwhat-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate%2F" title="Netvibes"><img src="http://www.idux.com/wp-content/plugins/sociable/images/netvibes.png" title="Netvibes" alt="Netvibes" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://reddit.com/submit?url=http%3A%2F%2Fwww.idux.com%2F2010%2F05%2F21%2Fwhat-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate%2F&amp;title=What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate" title="Reddit"><img src="http://www.idux.com/wp-content/plugins/sociable/images/reddit.png" title="Reddit" alt="Reddit" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.stumbleupon.com/submit?url=http%3A%2F%2Fwww.idux.com%2F2010%2F05%2F21%2Fwhat-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate%2F&amp;title=What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate" title="StumbleUpon"><img src="http://www.idux.com/wp-content/plugins/sociable/images/stumbleupon.png" title="StumbleUpon" alt="StumbleUpon" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://twitter.com/home?status=What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate%20-%20http%3A%2F%2Fwww.idux.com%2F2010%2F05%2F21%2Fwhat-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate%2F" title="Twitter"><img src="http://www.idux.com/wp-content/plugins/sociable/images/twitter.png" title="Twitter" alt="Twitter" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  href="javascript:AddToFavorites();" title="Add to favorites"><img src="http://www.idux.com/wp-content/plugins/sociable/images/addtofavorites.png" title="Add to favorites" alt="Add to favorites" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.designfloat.com/submit.php?url=http%3A%2F%2Fwww.idux.com%2F2010%2F05%2F21%2Fwhat-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate%2F&amp;title=What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate" title="Design Float"><img src="http://www.idux.com/wp-content/plugins/sociable/images/designfloat.png" title="Design Float" alt="Design Float" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.linkedin.com/shareArticle?mini=true&amp;url=http%3A%2F%2Fwww.idux.com%2F2010%2F05%2F21%2Fwhat-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate%2F&amp;title=What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate&amp;source=IDUX+Information%2C+Interaction%2C+and+Experience+Design&amp;summary=What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate%0D%0A%0D%0AWhat%20Makes%20Them%20Click%20is%20a%20blog%20by%20Susan%20Weinschenk%2C%20Ph.D.%20for%20people%20who%20want%20to%20learn%20how%20to%20apply%20psychology%20to%20understand%20how%20people%20think%2C%20work%2C%20and%20" title="LinkedIn"><img src="http://www.idux.com/wp-content/plugins/sociable/images/linkedin.png" title="LinkedIn" alt="LinkedIn" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.printfriendly.com/print?url=http%3A%2F%2Fwww.idux.com%2F2010%2F05%2F21%2Fwhat-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate%2F&amp;partner=sociable" title="PDF"><img src="http://www.idux.com/wp-content/plugins/sociable/images/pdf.png" title="PDF" alt="PDF" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://twitter.com/home/?status=tip%20@Techmeme%20http%3A%2F%2Fwww.idux.com%2F2010%2F05%2F21%2Fwhat-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate%2F%20What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate" title="Suggest to Techmeme via Twitter"><img src="http://www.idux.com/wp-content/plugins/sociable/images/techmeme.png" title="Suggest to Techmeme via Twitter" alt="Suggest to Techmeme via Twitter" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://technorati.com/faves?add=http%3A%2F%2Fwww.idux.com%2F2010%2F05%2F21%2Fwhat-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate%2F" title="Technorati"><img src="http://www.idux.com/wp-content/plugins/sociable/images/technorati.png" title="Technorati" alt="Technorati" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.tumblr.com/share?v=3&amp;u=http%3A%2F%2Fwww.idux.com%2F2010%2F05%2F21%2Fwhat-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate%2F&amp;t=What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate&amp;s=What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate%0D%0A%0D%0AWhat%20Makes%20Them%20Click%20is%20a%20blog%20by%20Susan%20Weinschenk%2C%20Ph.D.%20for%20people%20who%20want%20to%20learn%20how%20to%20apply%20psychology%20to%20understand%20how%20people%20think%2C%20work%2C%20and%20" title="Tumblr"><img src="http://www.idux.com/wp-content/plugins/sociable/images/tumblr.png" title="Tumblr" alt="Tumblr" class="sociable-hovers" /></a></li>
	<li class="sociablelast"><a rel="nofollow"  target="_blank" href="http://bookmarks.yahoo.com/toolbar/savebm?u=http%3A%2F%2Fwww.idux.com%2F2010%2F05%2F21%2Fwhat-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate%2F&amp;t=What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate&opener=bm&amp;ei=UTF-8&amp;d=What%20Makes%20Them%20Click%20-%20Applying%20Psychology%20to%20Understand%20How%20People%20Think%2C%20Work%2C%20and%20Relate%0D%0A%0D%0AWhat%20Makes%20Them%20Click%20is%20a%20blog%20by%20Susan%20Weinschenk%2C%20Ph.D.%20for%20people%20who%20want%20to%20learn%20how%20to%20apply%20psychology%20to%20understand%20how%20people%20think%2C%20work%2C%20and%20" title="Yahoo! Bookmarks"><img src="http://www.idux.com/wp-content/plugins/sociable/images/yahoomyweb.png" title="Yahoo! Bookmarks" alt="Yahoo! Bookmarks" class="sociable-hovers" /></a></li>
</ul>
</div>
]]></content:encoded>
			<wfw:commentRss>http://www.idux.com/2010/05/21/what-makes-them-click-applying-psychology-to-understand-how-people-think-work-and-relate/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Quantifying the ROI of Designing for the Customer Experience</title>
		<link>http://www.idux.com/2008/04/05/quantifying-the-roi-of-designing-for-the-customer-experience/</link>
		<comments>http://www.idux.com/2008/04/05/quantifying-the-roi-of-designing-for-the-customer-experience/#comments</comments>
		<pubDate>Sat, 05 Apr 2008 23:50:23 +0000</pubDate>
		<dc:creator>Dave</dc:creator>
				<category><![CDATA[Best Practices]]></category>
		<category><![CDATA[Design Value]]></category>

		<guid isPermaLink="false">http://www.idux.com/?p=4</guid>
		<description><![CDATA[Estimating the value of design, particularly customer experience design, and the potential impact on conversion rates and revenue has always been difficult. It often requires making comparisons to past quarters or past years or simultaneously running different versions of the same site (e.g., traditional A&#124;B testing), and it can be complicated by marketing campaigns and [...]]]></description>
			<content:encoded><![CDATA[<p>Estimating the value of design, particularly customer experience design, and the potential impact on conversion rates and revenue has always been difficult. It often requires making comparisons to past quarters or past years or simultaneously running different versions of the same site (e.g., traditional A|B testing), and it can be complicated by marketing campaigns and changes to advertising techniques and budgets than can alter the flow of traffic to a site.</p>
<p>The clever folks over at Teehan + Lax, a user experience consultancy based in Toronto, Canada, decided to gamble with $50,000 dollars of their own money to test a theory: companies that invest in customer experience design will have better revenue, greater customer satisfaction, and therefore perform better in the stock market. They selected 10 companies that are known for the use of experience design on their sites and held their stocks for 365 days, then they looked at the value of their UEX portfolio relative to the broader market indices. Their portfolio did very well:</p>
<blockquote><p>&#8220;In the 365 days we owned our stocks the value of the portfolio increased 39.37%. This outperformed the major indexes (NASDAQ 18.09%, S+P 9.47%, NASDAQ 100 26.81%, NYSE 14.67%).&#8221;</p></blockquote>
<p>Designing for the customer experience is not just for the good of the customer, it is also for the good of the company. Designing great customer experiences definitely has measurable value.</p>
<p><a title="Investing in UX" href="http://www.uxmag.com/strategy/327/investing-in-ux" target="_blank">http://www.uxmag.com/strategy/327/investing-in-ux</a></p>

<div class="sociable">
<div class="sociable_tagline">
<strong>Share</strong>
</div>
<ul>
	<li class="sociablefirst"><a rel="nofollow"  target="_blank" href="http://www.printfriendly.com/print?url=http%3A%2F%2Fwww.idux.com%2F2008%2F04%2F05%2Fquantifying-the-roi-of-designing-for-the-customer-experience%2F&amp;partner=sociable" title="Print"><img src="http://www.idux.com/wp-content/plugins/sociable/images/printfriendly.png" title="Print" alt="Print" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://digg.com/submit?phase=2&amp;url=http%3A%2F%2Fwww.idux.com%2F2008%2F04%2F05%2Fquantifying-the-roi-of-designing-for-the-customer-experience%2F&amp;title=Quantifying%20the%20ROI%20of%20Designing%20for%20the%20Customer%20Experience&amp;bodytext=Estimating%20the%20value%20of%20design%2C%20particularly%20customer%20experience%20design%2C%20and%20the%20potential%20impact%20on%20conversion%20rates%20and%20revenue%20has%20always%20been%20difficult.%20It%20often%20requires%20making%20comparisons%20to%20past%20quarters%20or%20past%20years%20or%20simultaneously%20running" title="Digg"><img src="http://www.idux.com/wp-content/plugins/sociable/images/digg.png" title="Digg" alt="Digg" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://delicious.com/post?url=http%3A%2F%2Fwww.idux.com%2F2008%2F04%2F05%2Fquantifying-the-roi-of-designing-for-the-customer-experience%2F&amp;title=Quantifying%20the%20ROI%20of%20Designing%20for%20the%20Customer%20Experience&amp;notes=Estimating%20the%20value%20of%20design%2C%20particularly%20customer%20experience%20design%2C%20and%20the%20potential%20impact%20on%20conversion%20rates%20and%20revenue%20has%20always%20been%20difficult.%20It%20often%20requires%20making%20comparisons%20to%20past%20quarters%20or%20past%20years%20or%20simultaneously%20running" title="del.icio.us"><img src="http://www.idux.com/wp-content/plugins/sociable/images/delicious.png" title="del.icio.us" alt="del.icio.us" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.facebook.com/share.php?u=http%3A%2F%2Fwww.idux.com%2F2008%2F04%2F05%2Fquantifying-the-roi-of-designing-for-the-customer-experience%2F&amp;t=Quantifying%20the%20ROI%20of%20Designing%20for%20the%20Customer%20Experience" title="Facebook"><img src="http://www.idux.com/wp-content/plugins/sociable/images/facebook.png" title="Facebook" alt="Facebook" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.google.com/bookmarks/mark?op=edit&amp;bkmk=http%3A%2F%2Fwww.idux.com%2F2008%2F04%2F05%2Fquantifying-the-roi-of-designing-for-the-customer-experience%2F&amp;title=Quantifying%20the%20ROI%20of%20Designing%20for%20the%20Customer%20Experience&amp;annotation=Estimating%20the%20value%20of%20design%2C%20particularly%20customer%20experience%20design%2C%20and%20the%20potential%20impact%20on%20conversion%20rates%20and%20revenue%20has%20always%20been%20difficult.%20It%20often%20requires%20making%20comparisons%20to%20past%20quarters%20or%20past%20years%20or%20simultaneously%20running" title="Google Bookmarks"><img src="http://www.idux.com/wp-content/plugins/sociable/images/googlebookmark.png" title="Google Bookmarks" alt="Google Bookmarks" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="mailto:?subject=Quantifying%20the%20ROI%20of%20Designing%20for%20the%20Customer%20Experience&amp;body=http%3A%2F%2Fwww.idux.com%2F2008%2F04%2F05%2Fquantifying-the-roi-of-designing-for-the-customer-experience%2F" title="email"><img src="http://www.idux.com/wp-content/plugins/sociable/images/email_link.png" title="email" alt="email" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="https://favorites.live.com/quickadd.aspx?marklet=1&amp;url=http%3A%2F%2Fwww.idux.com%2F2008%2F04%2F05%2Fquantifying-the-roi-of-designing-for-the-customer-experience%2F&amp;title=Quantifying%20the%20ROI%20of%20Designing%20for%20the%20Customer%20Experience" title="Live"><img src="http://www.idux.com/wp-content/plugins/sociable/images/live.png" title="Live" alt="Live" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.netvibes.com/share?title=Quantifying%20the%20ROI%20of%20Designing%20for%20the%20Customer%20Experience&amp;url=http%3A%2F%2Fwww.idux.com%2F2008%2F04%2F05%2Fquantifying-the-roi-of-designing-for-the-customer-experience%2F" title="Netvibes"><img src="http://www.idux.com/wp-content/plugins/sociable/images/netvibes.png" title="Netvibes" alt="Netvibes" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://reddit.com/submit?url=http%3A%2F%2Fwww.idux.com%2F2008%2F04%2F05%2Fquantifying-the-roi-of-designing-for-the-customer-experience%2F&amp;title=Quantifying%20the%20ROI%20of%20Designing%20for%20the%20Customer%20Experience" title="Reddit"><img src="http://www.idux.com/wp-content/plugins/sociable/images/reddit.png" title="Reddit" alt="Reddit" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.stumbleupon.com/submit?url=http%3A%2F%2Fwww.idux.com%2F2008%2F04%2F05%2Fquantifying-the-roi-of-designing-for-the-customer-experience%2F&amp;title=Quantifying%20the%20ROI%20of%20Designing%20for%20the%20Customer%20Experience" title="StumbleUpon"><img src="http://www.idux.com/wp-content/plugins/sociable/images/stumbleupon.png" title="StumbleUpon" alt="StumbleUpon" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://twitter.com/home?status=Quantifying%20the%20ROI%20of%20Designing%20for%20the%20Customer%20Experience%20-%20http%3A%2F%2Fwww.idux.com%2F2008%2F04%2F05%2Fquantifying-the-roi-of-designing-for-the-customer-experience%2F" title="Twitter"><img src="http://www.idux.com/wp-content/plugins/sociable/images/twitter.png" title="Twitter" alt="Twitter" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  href="javascript:AddToFavorites();" title="Add to favorites"><img src="http://www.idux.com/wp-content/plugins/sociable/images/addtofavorites.png" title="Add to favorites" alt="Add to favorites" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.designfloat.com/submit.php?url=http%3A%2F%2Fwww.idux.com%2F2008%2F04%2F05%2Fquantifying-the-roi-of-designing-for-the-customer-experience%2F&amp;title=Quantifying%20the%20ROI%20of%20Designing%20for%20the%20Customer%20Experience" title="Design Float"><img src="http://www.idux.com/wp-content/plugins/sociable/images/designfloat.png" title="Design Float" alt="Design Float" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.linkedin.com/shareArticle?mini=true&amp;url=http%3A%2F%2Fwww.idux.com%2F2008%2F04%2F05%2Fquantifying-the-roi-of-designing-for-the-customer-experience%2F&amp;title=Quantifying%20the%20ROI%20of%20Designing%20for%20the%20Customer%20Experience&amp;source=IDUX+Information%2C+Interaction%2C+and+Experience+Design&amp;summary=Estimating%20the%20value%20of%20design%2C%20particularly%20customer%20experience%20design%2C%20and%20the%20potential%20impact%20on%20conversion%20rates%20and%20revenue%20has%20always%20been%20difficult.%20It%20often%20requires%20making%20comparisons%20to%20past%20quarters%20or%20past%20years%20or%20simultaneously%20running" title="LinkedIn"><img src="http://www.idux.com/wp-content/plugins/sociable/images/linkedin.png" title="LinkedIn" alt="LinkedIn" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.printfriendly.com/print?url=http%3A%2F%2Fwww.idux.com%2F2008%2F04%2F05%2Fquantifying-the-roi-of-designing-for-the-customer-experience%2F&amp;partner=sociable" title="PDF"><img src="http://www.idux.com/wp-content/plugins/sociable/images/pdf.png" title="PDF" alt="PDF" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://twitter.com/home/?status=tip%20@Techmeme%20http%3A%2F%2Fwww.idux.com%2F2008%2F04%2F05%2Fquantifying-the-roi-of-designing-for-the-customer-experience%2F%20Quantifying%20the%20ROI%20of%20Designing%20for%20the%20Customer%20Experience" title="Suggest to Techmeme via Twitter"><img src="http://www.idux.com/wp-content/plugins/sociable/images/techmeme.png" title="Suggest to Techmeme via Twitter" alt="Suggest to Techmeme via Twitter" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://technorati.com/faves?add=http%3A%2F%2Fwww.idux.com%2F2008%2F04%2F05%2Fquantifying-the-roi-of-designing-for-the-customer-experience%2F" title="Technorati"><img src="http://www.idux.com/wp-content/plugins/sociable/images/technorati.png" title="Technorati" alt="Technorati" class="sociable-hovers" /></a></li>
	<li><a rel="nofollow"  target="_blank" href="http://www.tumblr.com/share?v=3&amp;u=http%3A%2F%2Fwww.idux.com%2F2008%2F04%2F05%2Fquantifying-the-roi-of-designing-for-the-customer-experience%2F&amp;t=Quantifying%20the%20ROI%20of%20Designing%20for%20the%20Customer%20Experience&amp;s=Estimating%20the%20value%20of%20design%2C%20particularly%20customer%20experience%20design%2C%20and%20the%20potential%20impact%20on%20conversion%20rates%20and%20revenue%20has%20always%20been%20difficult.%20It%20often%20requires%20making%20comparisons%20to%20past%20quarters%20or%20past%20years%20or%20simultaneously%20running" title="Tumblr"><img src="http://www.idux.com/wp-content/plugins/sociable/images/tumblr.png" title="Tumblr" alt="Tumblr" class="sociable-hovers" /></a></li>
	<li class="sociablelast"><a rel="nofollow"  target="_blank" href="http://bookmarks.yahoo.com/toolbar/savebm?u=http%3A%2F%2Fwww.idux.com%2F2008%2F04%2F05%2Fquantifying-the-roi-of-designing-for-the-customer-experience%2F&amp;t=Quantifying%20the%20ROI%20of%20Designing%20for%20the%20Customer%20Experience&opener=bm&amp;ei=UTF-8&amp;d=Estimating%20the%20value%20of%20design%2C%20particularly%20customer%20experience%20design%2C%20and%20the%20potential%20impact%20on%20conversion%20rates%20and%20revenue%20has%20always%20been%20difficult.%20It%20often%20requires%20making%20comparisons%20to%20past%20quarters%20or%20past%20years%20or%20simultaneously%20running" title="Yahoo! Bookmarks"><img src="http://www.idux.com/wp-content/plugins/sociable/images/yahoomyweb.png" title="Yahoo! Bookmarks" alt="Yahoo! Bookmarks" class="sociable-hovers" /></a></li>
</ul>
</div>
]]></content:encoded>
			<wfw:commentRss>http://www.idux.com/2008/04/05/quantifying-the-roi-of-designing-for-the-customer-experience/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

